Last Updated: March 17, 2026

1. Overview

Thank you for shopping at Luzviminda. We take pride in the quality and authenticity of our
Filipino food products. Because we sell food items, our return policy is designed with health and
safety as the highest priority while still ensuring your satisfaction.
Please read this policy carefully before making a purchase. By placing an order with
Luzviminda, you agree to the terms of this Return and Refund Policy.

2. General Policy on Food Items

All sales of food, beverages, and perishable items are FINAL and non-refundable. This includes but is not limited to: 

• Bakery and pastry items
• Beverages (including coffee, drinks)
• Candy and sweets
• Cooking ingredients and sauces
• Frozen and refrigerated items (meat, seafood)
• Snacks and instant meals
• Any product intended for human consumption

This policy is in place for health and safety reasons, as we cannot accept returns of consumable
products once they have left our facility.

3. Damaged, Defective, or Incorrect Items

Despite our best efforts, sometimes things go wrong during shipping or packing. If you receive
an item that is damaged, defective, or incorrect, we want to make it right.
Eligibility for Refund or Replacement: – – –
Damaged Items: Products that arrive with visible damage to packaging or contents
(crushed, torn, leaking, expired)
Defective Items: Products that are spoiled, rancid, or otherwise unfit for consumption
upon arrival
Incorrect Items: You received a different product than what you ordered
Time Frame for Reporting:
You must report any damaged, defective, or incorrect items within 48 hours of delivery. Reports
made after 48 hours may not be eligible for refund or replacement.

How to Report an Issue:

● Email us at info@luzvimindaph.com within 48 hours of delivery
● Include your order number in the subject line
● Provide a clear description of the issue
● Attach clear photographs showing:
● The damaged/defective/incorrect product
● The packaging it arrived in
● The shipping label
● Any visible damage to the outer box (if applicable)
Resolution Process:
We will review your claim within 1-2 business days
If approved, we will offer either:
● A full refund to your original payment method
● A replacement item (subject to availability)
You will not be required to return the damaged item—please dispose of it properly
Refunds typically process within 5-10 business days, depending on your financial institution

4. Non-Food Items (Apparel, Accessories, Merchandise)

For non-food items such as apparel, bags, or other merchandise:
Return Window: You may return eligible non-food items within 14 days of delivery.

Conditions for Return:

● Item must be unused, unwashed, and unworn
● Item must be in its original packaging with all tags attached
● Item must not show any signs of wear, damage, or odor
● Sale items and clearance items are FINAL SALE and cannot be returned

5. Shipping Issues

Lost Packages:

● If your tracking information shows “delivered” but you haven’t received your package:
● Check with family members, neighbors, or your building’s mailroom
● Wait 24-48 hours, as packages sometimes show “delivered” before arrival
● Contact the shipping carrier directly with your tracking number
● If still not located, email us within 7 days of the delivery date

 
Delayed Packages:

 
We are not responsible for carrier delays due to weather, holidays, or other circumstances
beyond our control. However, if your package is significantly delayed (more than 10 business
days past the estimated delivery date), please contact us, and we will investigate.

 
Wrong Shipping Address:

 
● If you provided an incorrect shipping address at checkout:
● If the package hasn’t shipped yet, we can update the address
● If the package has already shipped, we cannot redirect it
● We are not responsible for packages delivered to the address you provided
● You will be responsible for the cost of the order and any reshipment costs

6. Cancellations

Before Shipping:
You may cancel your order for a full refund if it has not yet been processed for shipping. To
request cancellation, email us immediately at info@luzvimindaph.com with your order number.
We will confirm once the cancellation is processed.
After Shipping:
Once your order has been shipped, it cannot be canceled. Please refer to our return policy
above for eligible items.

7. Non-Refundable Items

The following items cannot be returned or refunded under any circumstances (except for
damage/defect as outlined above):
● Perishable food items (all food products)
● Opened or used food products
● Sale items (marked as FINAL SALE)
● Free promotional items

8. Quality Guarantee

At Luzviminda, we stand behind the quality of our products. If you have concerns about product
quality that aren’t covered by our damage/defect policy, please contact us. We value your
feedback and will work with you to find a fair resolution.
11. How to Contact Us
For all return, refund, or exchange inquiries:
Email: info@luzvimindaph.com
Subject Line: Please include your order number
Response Time: We aim to respond within 1-2 business days